it was time to call BT,
I had a feeling this would take some time, and I was not wrong, at the shop we had changed telephone companies and having given the shops bank details to BT work began, we had the first bill for work to be carried out, but as it said if you have paid ignore, well as we already had given bank details we did ignore it, long story short, BT could not find our bank details, I called at 13.43 and joined the queue, why is it every time this happens, whatever the company I receive the same message, "we are experience a high volume of calls you are in a queue" why do I never get the day when there are a low volume of calls? at 13.57 it was my turn, the phone went dead! I tried again at 13.58 and spoke to a person at 14.30, only to be told this number was for home domestic phones only, I was transferred to another part of the organisation that dealt with business numbers, I finally got through and gave all of the shops bank details, it was 15.23 as I put the landline telephone down, my arm was nearly dropping off! at 16.00 as arranged the fire alarm company called, I showed the 2 engineers around the other flats in the building, all that now remains to be done is to wait for the hardware to arrive, then work can commence in installing the alarm,
after watching a quiz show, a Simpsons and a Outback Opal Hunters I decided on a old favourite, Plunkett & Macleane, great film and music, Will Plunkett and Captain James Macleane, two men from different ends of the social spectrum in 18th-century England, enter a gentleman's agreement, they decide to rid the aristocrats of their belongings, with Plunkett's criminal know-how and Macleane's social connections, they team up to be soon known as "The Gentlemen Highwaymen", the music mainly by The Tiger Lillies and lyrics fit the movie so well, after which I watched one of the new season of Hornby: A Model World,
photograph Rail Advent, this episode about the modelling of the Black 5, which is a steam engine, the Stanier Class 5 4-6-0, commonly known as the Black Five, it is a class of 4-6-0 steam locomotives. It was introduced by William Stanier and built between 1934 and 1951, of which 842 were made, I enjoy this programme so much, Diana arrived home so a coffee and a chat, also as Diana was hungry, so I joined her by helping her eat some beansprouts and a few other things that she brought home with her and cooked, after which another of the excellent A Touch of Frost, before we were off to bed.
2 comments:
Dear Stanley and Diana
Question, do you think you are really done with BT? Usually, the other shoe drops after your initial transactions. I would not be surprised if Graham gets a registered post at the end of the billing cycle saying that the bank information is not available to charge the shop, so they are terminating service. Human error, technical error or Artificial Intelligence making the decision, no one will know for sure! Seems most all dealings with vendors go through several different internal contact links, like a chain. One of these is usually weak, and interrupts the process, BINGO the system is down! So expect more communication and work to secure BT service in the future.
Meanwhile, all agree that "heavy call volumes" messages seem strange as they do as you say occur each time you call. My issue in America is that usually I end up with speaking to someone in India. Many here outsource customer service to India to save money. Issue is most of the Indians are hard to understand and have limited English. I lived there so do better than most but still a difficult task and unpleasant to try and communicate. I don't speak Hindi and they really don't speak any technical English, so again, low probability of the call having a good outcome or solving the problem. I believe the vendors are training the customers to expect lower and lower expectations on service, while the bills keep going up. Lots of monopiles have been set up in the USA where it is hard to rotate to a better vendor if the one you use fails. Seems our Federal Government likes to only have 1-2 key big vendors in many areas, and of course the government says it is for better service but the bills keep going up in cost and service keeps going down. (CORRUPTION AT WORK!!!)
Again I must say, I miss the GOLDEN ERA when things were regional, there was stiff competition between vendors for your business and there were high expectations. All of that today is gone and the world is just a difficult ocean of no accountability, poor or no customer service and vendors laughing their way to the bank by overcharging and under performing. Such is the new world. Just like you waiting for a train or a bus that never comes. It is now accepted! FAILED!!!!
What is the next failure? 95% of surprises are bad and I bet whatever it is will require the customer to do a lot of work while the vendor does nothing.
Frustrating times, so best to unplug and unhook as many services as possible and stop supporting the mess. Keep it simple is our strategy. Then you can still say-
"Every good day is one less bad day and we plan to have all good days"
Seems we have gone full circle now. Before we had limited services due to lack of technology, Today we have many services offered but few work due to complex systems of technology employed by greedy vendors. FAILED!!! Sad deal.
Regards
John and Alley
Dear John and Alley, we are moving both the shop and our home to BT, and hopefully will find their service better, one thing they have picked up on is the overseas calk service, they state that 'all calls will be answered in the UK' what has taken time was waiting in the telephone queue system, the great news is that as far as I can tell both the shop and our home is now in the hands of BT, I just hope all goes well! now off for the weekly journey to see Duncan, it is Wednesday and guess what? after looking at the snow flurries of yesterday we woke up to a blanket of one inch of snow, I expect train and bus services to be severely disrupted, we can not in the UK cope with snow! best regards, Stan and Diana.
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