Tuesday 25 May 2021

When It Comes To Takeaway Deliveries,

always read the fine print,


story and illustrations from The Sun, Alegria Gomes quickly lost her appetite after spotting the Thai takeaway had upped the £3 "small order charge" the 29-year-old, from Camden, North London, said she "couldn't be bothered to cook" after an exhausting day of work so scrolled through the delivery giant's app. She discovered New Thai Kitchen in nearby Barking, East London, and went to place an order totalling £20. but as she headed to the checkout, she quickly "lost her craving" after noticing they had slapped on an astronomical fee, "If I'm too lazy to cook I don't mind paying the normal £3.99-£4.99 charge", Alegria said she is used to things costing the earth in London, but nothing could have prepared her for this, Alegria shared a screenshot of the pending order on Twitter, with users mocking it as "nuts", but the restaurant said the order fee was "justified" because of the 11 mile distance between to Alegria's home - which Google Maps estimates would take between 28 minutes and one hour at that time of night.

Her screenshot shows her order of one Pumpkin Katsu Curry Deluxe Box, one Prawn Dumpling Soup and a bottle of sparkling water totalling £19.95, however, below the meals, a £9.99 delivery fee and £1 service charge was added - alongside a "small order fee", ironically, Alegria wasn't even applicable for the "15% off when you spend over £25" deal, because the pricey charge isn't included in the order subtotal.

Deliveroo said it is advising the takeaway on "how it can improve the customer experience" a spokesperson for the restaurant said: "As a service provider we have a certain distance that we cover. If the order is beyond that, the minimum order amount has to be so much, the customer has the right to cancel the order, and if we see an order like this we call them up and tell them they are being charged a certain amount and ask if they still want to go ahead, then we can cancel it for them, If we have a customer in Central London, it wouldn't be feasible to send an order of £5 an hour and a half journey away, the fee is justified because if you think about it, anyone can order through Deliveroo from anywhere so you have to have to look at the distance that's covered.

and here is the bill, an astounding £130.05 had been added for a small order charge as well as a delivery and service fee! I can understand say a £15- £20, but surely no more than that? or to avoid any bad feelings just say sorry you are out of our delivery area, still it is not all bad news for the restaurant, the New Thai Kitchen in Barking, it has at least earned one star from this reviewer, as I mentioned, read the fine print!



No comments: